Citizens Advice says providers of services such as energy, banking, phone and internet should guarantee the ‘right to talk to a human’Stop relying on AI chatbots for customer care and guarantee the “right to talk to a human”, Citizens Advice has urged essential service providers, as research found they wasted time, caused stress and delayed problem solving for more than half of users.The spread of the AI-powered systems to provide help about the provision of vital services such as energy, banking, phones and internet, is making it harder for millions of already digitally excluded people to handle snags, according to the frontline charity that last year provided more than 2.7 million people with one-on-one help in England and Wales. Continue reading...
European Union urged to deploy real-time European cyber alert platform to share information with member states on cross-border cyber attacks
Watchdog says users may have been unaware their information was used to target adverts or infer their interestsGoogle has been fined more than €400m (£345m) over the way it processed users’ location data, following claims that the tech giant had manipulated users into agreeing to be constantly tracked on their mobile phones.The fine, imposed by Ireland’s Data Protection Commission (DPC), comes after complaints from multiple European consumer organisations that Google was following every step users took. Continue reading...
Jensen Huang dismisses warnings from former Anthropic researcher and others as ‘doomsday narratives’Business live – latest updatesThe boss of the chipmaker Nvidia has said AI will not develop to a point that will lead to the extinction of the human race within a few years, rejecting such assertions as overblown “doomsday narratives”.Jensen Huang, the co-founder and chief executive of the $5tn AI chipmaker, said the claims made on social media by the former Anthropic researcher Jacob Coxon that AI could become “superhuman” and kill off humanity within the decade were “irresponsible”. Continue reading...
AI is rapidly changing the world of work and how we navigate daily life, but the core skills schools need to instil in students haven’t changed
London Borough of Barnet’s extended IT service contract with Capita finally comes to an end
From farm to tech: How Aaron Binkley bridged real estate and big tech to drive Digital Realty’s global sustainability strategy and massive renewable energy shift
Ofgem's proposed commitment fees aim to clear grid-clogging data centres, but could the upfront costs deter viable projects and threaten the UK's AI ambitions?
Everpure CTO Patrick Smith argues data sovereignty demands selective control, balancing strict workload rules with global cloud speed rather than an all-or-nothing lockdown
A former Computer Weekly colleague looks at a life in tech media, at the forefront of documenting technology all while the industry itself was being disrupted beyond recognition
When Computer Weekly's editor in chief first became an accidental technologist, it was not a cool place to be. Joyously, things have changed
Silicon Valley China hawks, Anthropic CEO Dario Amodei among them, fear the country surpassing US’s AI lead as much as superintelligence destroying humanityWhy China is pushing back on US warnings over rapid AI developmentWhen reporters asked Donald Trump this week if he supported calls to slow down the development of artificial intelligence out of growing fears for cybersecurity, public safety and the fate of humanity, he said no. His argument: China.“We’re leading China in AI,” Trump said. “We’re the most sophisticated country in the world, and frankly, I want to keep it that way, because whoever wins AI, wins.” Continue reading...
Though Europe has measures that address how consumers might encounter AI, technology will impact them if the worst scenarios bearEurope’s dilemma over AI was rendered in stark terms this week. The head of the continent’s central bank, Christine Lagarde, said Europeans have two options: shun the technology and lose out on growth; or embrace it and become dependent on tools developed by the US and China.The great debate over AI safety that has erupted in recent days threatens to make the choice moot. If the worst scenarios come to bear – and experts have differing views on this – then the technology will impact the continent regardless. Continue reading...
Exclusive: Official UK security assessment found Microsoft cloud platform storing files was at potential risk from hostile hackersVast troves of highly sensitive police data are lying on Microsoft cloud platforms which an official UK security assessment deemed to be vulnerable to “compromise” by foreign actors and the US government, a Guardian investigation can reveal.The files include criminal records, victim statements, internal emails and sensitive information held by more than 40 police forces across the UK. Continue reading...
After a week of alarming warnings about artificial intelligence’s potential to destroy the world as we know it, our technology reporters answered your questions on the reality of the AI threat IcommentthereforeIam asks: Given our senses, emotions, memory and moods, is it ever going to be accepted that humanly conscious AI is fantasy?Dan: This is a serious question that has even rattled Richard Dawkins, the evolutionary biologist. He may not believe that God is real but he does believe that AI is conscious - or at least the chatbot he was using, which he called Claudia. “You may not know you are conscious, but you bloody well are,” he wrote.And he’s not the first. In 2022 Google fired an engineer who went public with his belief that a company-developed AI had feelings. At the more troubling end of this belief, there are countless examples of people becoming overly attached to, and influenced by, AI chatbots – including cases of psychosis.Aisha: There’s certainly a theatrical – even “psy-op”- quality to the flurry of AI doomsaying over the past weeks. It’s hard to say entirely what concrete developments are at the root of it all. We know that the Hugging Face incident, where a “swarm” of AI agents hacked another company, has been one trigger of the drama. There have been other contributing incidents too – Dario Amodei suggests internal developments at Anthropic have prompted his latest round of blogging, and there’s been some X discourse and doomy muttering about bioweapons.We aren’t in the heads of Dario Amodei or Sam Altman, and so we cannot say how sincere they are, and how much they might have other goals in mind – such as, perhaps, delaying their IPOs until their finances look better. But any company of their size, and with their potential liabilities, would be angling hard to be regulated as favourably as possible. That’s what big companies do. Continue reading...
Facebook told it was wrong in leaving up AI-generated videos of a Labour councillor and Muslim campaigner, amid calls to curb fakesMeta’s “supreme court” has ordered the tech company to take down deepfake videos of a UK politician and a young Muslim woman from Facebook and do more to tackle AI-generated fake imagery.A fake video showing a Labour party councillor in Scotland making inflammatory comments about refugees should not have been left up by Facebook, the board said. It also ruled that an AI-generated video of a Muslim campaign volunteer should have been removed after it falsely depicted her offering health advice while carrying out absurd exercises or eating junk food. Continue reading...